Returns & Exchanges

Build Your Own Gift & Pre-Designed Gifts
At this time, all Build Your Own Gift and Pre-Designed Gift purchases are non-refundable and non-exchangeable.
If there is a problem with your order, please do not hesitate to contact us at within 48 hours of it being delivered so that we can make it right. 
Individual Product Purchases (Gift Shoppe, Home Accessories & Decor, Etc...)
Purchases of individual items from the Gift Shoppe, the Home Accessories & Decor collection, etc... may be returned or exchanged within 7 days of delivery. All items must be returned in an unused and undamaged condition.
Please contact us at to initiate a return or exchange. 
Personalized Items
Personalized items cannot be returned or exchanged. Please double check your personalization details prior to ordering. 
Order cancellations are only accepted within 2 hours of placing your order.